Refund Policy
We want our pricing and refund rules to be as clear and fair as possible for users and payment providers. This page explains when refunds are available, how to request one, and what to expect.
Eligibility
Refunds are considered under specific circumstances, such as: • Non-delivery of the product or service • Major defects or issues not resolved within a reasonable timeframe • Product not as described, provided such claims are substantiated Clients must submit a refund request within 7 days from the purchase or renewal date. If a customer has received at least 3 scrape files and/or 300 leads, we will not be able to issue a refund.
Processing of refunds
• The company will review the request and respond within a reasonable timeframe. • The off-boarding survey must be completed as a mandatory criterion for eligibility.
Exceptions
Refunds will not be granted in cases where: • The client has changed their mind after purchase. • The issue arises from the client's inability to use the product or service. • The client fails to provide sufficient evidence supporting their claim.
How to Request a Refund
If you believe you are eligible for a refund under this policy, please: 1) Send an email to [email protected] with the subject line "Refund request – Soleads". 2) Include the email address linked to your account, the date of purchase or renewal, the plan you purchased and a brief explanation of your request. 3) Attach any relevant screenshots or error messages if there was a technical issue. We will review your request in good faith and aim to respond within a reasonable timeframe.
Contact Information
If you have questions about this Refund Policy or about a specific charge: Email: [email protected] Subject line: "Refund question – Soleads" We are happy to clarify how these rules apply to your situation.